Patient Bill Of Rights & Responsibilities


Patient Bill Of Rights & Responsibilities

(UPDATED: April 7, 2016)

You have the right to:

  • Respectful and considerate care and treatment that supports your dignity.
  • Access to treatment or accommodations that are available and medically indicated without consideration as to age, race, ethnicity, color, religion, culture, language, creed, national origin, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression, or the nature of the source of payment of your care.
  • Privacy concerning your medical care.
  • Confidentiality of all communications and records pertaining to your care.
  • Know, by name, the physician who is primarily responsible for providing your care.
  • Communicate with the physicians responsible for your care, to receive from him or her information concerning diagnosis, nature and extent of your medical problem.
  • Information as to the nature and purpose of a procedure that is to be performed, who will perform the procedure, the medically significant risks and benefits associated with the procedure. Likewise you have the right to know reasonable alternatives and their accompanying risks and benefits.
  • Make decisions about your plan of care prior to and during the course of treatment and to refuse recommended treatment and/or medication or plan of care to the extent permitted by law or required by court order and the hospital’s ethics and values and to be informed of the medical consequences of this action.
  • Upon admission, to have my own physician promptly notified.
  • Be free of restraint.
  • Pain management by professional staff to the highest level of pain relief that can be realistically and safely provided.
  • Respect of your personal values, beliefs and preferences and to exercise your cultural, spiritual and preferential beliefs in a manner that does not interfere with your care and treatment.
  • Designate, through an Advance Directive, another individual to make medical decisions for you if you are unable to do so.
  • Review the records pertaining to your medical care and to have the information explained or interpreted as necessary, except when restricted by law.
  • Request a medical or ethical consultation to help you with healthcare decisions.
  • Request and be provided with information on Advance Directives, foregoing or withdrawing life-sustaining treatment, and withholding resuscitative services.
  • Decide whether to participate in a research project after receiving a full explanation.
  • Know if your request for service cannot be reasonably provided by the Hospital and if you request to be transferred to another facility, to receive information and an explanation concerning the need for an alternative to such a transfer. If it is medically safe to transfer you and the facility to which you have requested a transfer has accepted you, the Hospital will assist in transferring you there.
  • Request and receive an itemized bill for services rendered in the Hospital. You also have the right to have all charges explained to you.
  • Visitors in accordance with the Hospital’s visitor policy. You may also restrict people from visiting you if you desire.
  • Information about the Hospital’s rules, regulations, their Mission, values and ethical standards that apply to your care. You have the responsibility for following all Hospital rules and regulations.
  • Discuss your concerns about the Hospital’s services with the Chair of the Grievance Committee at 773.484.4471 and recommend changes freely without being subject to coercion, discrimination, reprisal or unreasonable interruption of care. In addition, you may contact The Joint Commission at 800.994.6610 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also contact the Illinois Department of Public Health at 800. 252.4343 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

You have the responsibility to:

  • Provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health and to report unexpected changes in your condition to the responsible healthcare provider.
  • Make available to the Hospital staff, copies of all documents in which you have specified certain types of care or limitation of care you want for yourself (i.e. Power of Attorney for Healthcare, Advance Directives and Organ Donation).
  • Ask a question if you do not understand a medical or nursing action or do not understand what is expected of you.
  • Inform the staff when you are in pain because successful pain management includes positive interactions between patients, families and members of the multi-disciplinary team.
  • Follow the treatment plan recommended by the healthcare providers responsible for your care. This may include instructions of nurses and other Hospital personnel as they carry out the coordination of a plan of care for you and implement your physician’s orders.

 

 


 

CONTACT INFORMATION
 
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2875 West 19th Street
(between California Avenue & Marshall Boulevard)
Chicago, Illinois 60623-3501
Locations / Directions / Parking

Telephone: 773.484.1000 (Se habla Español)