Since its founding in 1951, The Joint Commission has been acknowledged as the leader in developing the highest standards for quality and safety in the delivery of healthcare and evaluating organization performance based on these standards. Today, more than 15,000 healthcare providers use The Joint Commission standards to guide how they administer care and continuously improve performance. The Joint Commission is also the only accrediting organization with the capability and experience to evaluate healthcare organizations across the continuum of care.
The Joint Commission's Gold Seal of Approval is a clear sign that Saint Anthony Hospital complies with the most stringent standards of performance.
Because The Joint Commission standards are regarded as the most rigorous in the industry, healthcare organizations that choose to be evaluated by The Joint Commission are therefore committed to providing the highest level of quality care to their patients.
To maintain and earn accreditation, Saint Anthony Hospital undergoes an extensive unannounced on-site review by a select team of Joint Commission professionals, such as administrators, physicians, and nurses, at least once every three years. The purpose of the review is to evaluate the organization's performance in areas that affect patient care.
Through an assessment of processes and personal visits with patients and staff, the organization is evaluated. Accreditation may then be awarded based on how well the organization met The Joint Commission standards.
The purpose of these surveys is to evaluate the organization's compliance with nationally established The Joint Commission standards. Survey results are used to determine whether, and the conditions under which, accreditation should be awarded the organization.
The Joint Commission standards deal with organization quality, safety-of-care issues, and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may request a public information interview with the The Joint Commission's field representatives at the time of a survey.
Information presented at the interview will be carefully evaluated for relevance to the accreditation process.
Requests for a public information interview must be made in writing and should be sent to the The Joint Commission.
The request must also indicate the nature of the information to be provided at the interview.
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Joint Commission's Office of Quality Monitoring will acknowledge in writing or by telephone requests as they are received. An account representative will contact the individual requesting the public information interview prior to the survey, indicating the location, date, and time of the interview and the name of the surveyor who will conduct the interview.
Illinois Department of Public Health (IDPH)
If you have concerns about the care provided to you during your stay in the hospital or ambulatory surgery center, you may file a complaint with the Department of Public Health by writing to the following street address or e-mail, or by calling the hotline at 800.252.4343 during regular business hours. You may also wish to first discuss your concerns with the Chair of the Greviance Committee.
Illinois Department of Public Health
525 W. Jefferson St. Long-term Care CCR
Springfield, IL 62761-001
Or you can contact the Chair of Grievance Committee at Saint Anthony Hospital
Address written complaints by mail to:
Chair of Grievance Committee
Saint Anthony Hospital
2875 West 19th Street
Chicago, IL 60623